Terms & Conditions

1. Services

StudioPrime provides technology, product, design, automation, artificial intelligence, web, marketing, and related digital services. Services may be provided through monthly subscriptions, support arrangements, proposals, invoices, checkout pages, or other written communications.

Subscription services are intended to provide ongoing access to our capabilities. They do not imply unlimited work, guaranteed delivery of every possible request, or a fixed project scope unless expressly agreed in writing.

2. Proposals and order of priority

Specific terms such as pricing, billing cadence, availability, meetings, revisions, ownership, cancellation, refunds, and working arrangements may be set out in a proposal, invoice, subscription, checkout page, or written agreement.

If there is a conflict between these Terms and a client-specific proposal or written agreement, the client-specific proposal or written agreement controls for that client and service.

3. Client dashboard and acceptance

We may provide a client dashboard or portal within the StudioPrime website. Where enabled for the client, the dashboard may provide access to the relevant task board, task request forms, incident reporting, files and documentation, meeting booking, subscription and invoice management, review forms, and other collaboration tools.

Some dashboard actions may be handled through external tools such as Google Drive, GitHub, Stripe, Google Calendar, forms, email, or WhatsApp. Dashboard features may change over time as the service evolves. The dashboard is provided to make collaboration easier and does not replace the specific terms, priorities, approvals, or written communications agreed between the parties.

You are responsible for ensuring that any email account used to access the dashboard or related third-party tools is secure and only used by authorised people. We are not responsible for access, actions, payments, approvals, downloads, or changes made through a compromised, shared, or unauthorised email account unless caused by our own breach of duty.

A proposal or subscription may be accepted by written confirmation, email approval, payment of an invoice or subscription, signing a document, or allowing the service to begin after terms have been shared.

4. Client responsibilities

You are responsible for providing accurate briefs, priorities, content, approvals, access, files, brand materials, feedback, and legal rights needed for the work. Delays in providing information, decisions, materials, or feedback may affect timelines and delivery estimates.

You must not send unlawful, infringing, confidential, or sensitive material unless you have the right to use it and share it with us.

5. Work management, scope, and fair use

Subscription work is managed through priorities, requests, and reasonable business use. We may queue work, split broad requests into smaller tasks, request clarification, adjust scope, or defer requests that are unusually broad, ambiguous, abusive, outside the agreed service, or materially different from the applicable plan or proposal.

If you change the goal of a request after work has started, the change may be treated as a new request and prioritised accordingly.

6. Availability, meetings, and urgent issues

Availability, response expectations, meeting cadence, and urgent issue handling may be set out in the applicable proposal or written agreement. Unless expressly agreed otherwise, response and delivery times are estimates, not guarantees.

Urgent issues may be handled with priority on a best-effort basis. Examples may include a website outage, critical payment failure, security issue, sales-blocking bug, or failure of an essential business function. Design changes, new ideas, content updates, planned improvements, and normal requests are not urgent issues unless agreed otherwise.

7. Payments, taxes, and non-payment

Fees, taxes, billing dates, billing cadence, payment methods, and cancellation terms are shown in the applicable website page, checkout, invoice, proposal, subscription, or written agreement. Payment processing may be handled by Stripe or another payment provider.

Unless stated otherwise, prices exclude VAT, sales tax, and similar taxes. If a payment is late, fails, is disputed, or is reversed, we may pause work, withhold new deliverables, or suspend access until the account is regularised.

8. Cancellations, pauses, and refunds

You may cancel or pause a subscription according to the terms shown in the applicable plan, invoice, checkout, proposal, or written agreement. A pause or cancellation may stop new work and support immediately unless otherwise agreed.

Refunds are available only where required by law or expressly shown in the applicable proposal, checkout, invoice, subscription, or written agreement. Duplicate charges or clear billing errors should be reported to legal@studioprime.co.

9. External costs and third-party services

Unless expressly included in writing, fees do not include third-party costs such as hosting, domains, licences, SaaS tools, paid APIs, advertising spend, stock assets, payment provider fees, servers, external contractors, or other external services.

We may recommend third-party tools or providers, but you are responsible for approving, contracting, owning, and paying for those services unless agreed otherwise.

10. Data, security, and cyber incidents

We use reasonable professional care and appropriate technical and organisational measures for the services we provide, taking into account the nature of the work, the tools used, the state of the art, implementation costs, and the risks involved.

No digital system can be guaranteed to be fully secure, uninterrupted, error-free, or immune from vulnerabilities, cyberattacks, data breaches, unauthorised access, malware, service outages, third-party failures, or data loss.

You remain responsible for your business, accounts, users, access permissions, internal devices, backups, data governance, legal compliance, third-party providers, hosting, SaaS tools, payment processors, APIs, advertising accounts, and any systems or credentials outside our direct control.

To the fullest extent permitted by law, we are not responsible for security incidents, data loss, downtime, unauthorised access, or cyber events caused by third-party services, compromised or shared credentials, client instructions, client-side configuration, legacy systems, unpaid or disabled external services, other vendors, user behaviour, or vulnerabilities that were not reasonably detectable at the time of the work.

If we become aware of a relevant security incident affecting work we provided or personal data processed on your behalf, we will notify you without undue delay and cooperate reasonably so the issue can be reviewed, contained, or remediated.

Where we process personal data on your behalf, you remain the controller unless agreed otherwise, and we act only on your documented instructions. If a data processing agreement is required, the parties will put one in place separately.

11. Work and intellectual property

Unless agreed otherwise, final deliverables prepared specifically for you and paid for in full become yours for your business use. Pre-existing tools, reusable systems, templates, code libraries, components, processes, concepts, methods, know-how, and internal tooling remain owned by StudioPrime or their respective licensors.

We may display completed work in our portfolio, case studies, or commercial communications unless agreed otherwise. Confidential information and non-public business material will be handled with care.

12. Confidentiality

Each party should treat non-public information shared during the relationship as confidential, including access credentials, strategy, business data, internal documents, and sensitive materials. This does not apply to information that is public, independently developed, or lawfully obtained from another source.

13. Results and business outcomes

We work with professional care and commercial judgement to improve technology, product, design, and marketing work. Business outcomes may depend on factors outside our control, including market conditions, offer quality, budget, traffic, advertising platforms, competition, customer behaviour, and client decisions.

14. Acceptable use

Do not use the website or services for unlawful activity, fraud, spam, phishing, malware, harassment, infringement, or activity that harms StudioPrime, clients, providers, or third parties.

15. Availability and changes

We may update the website, pricing, services, and these Terms as the business evolves. We do not guarantee uninterrupted availability of the website or any third-party service.

16. Liability

To the fullest extent permitted by law, StudioPrime is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, business opportunities, goodwill, cybersecurity incidents, third-party service failures, or data loss outside our direct control.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability caused by wilful misconduct or gross negligence where such exclusion is not permitted.

17. Governing law

These Terms are governed by the laws of Madrid, Spain, without regard to conflict-of-law rules.

18. Contact

Legal questions can be sent to legal@studioprime.co.